GENERAL POLICY
Orders cannot be cancelled or refunded once they have been confirmed, except in the circumstances described below.
ELIGIBLE RETURNS
You may request a return, replacement, or refund within 7 days of receiving your order only if:
- The item is defective or damaged upon delivery.
- The item received does not match the item ordered.
To request a return, please contact Customer Service:
WhatsApp: +852 6825 5296
Email: cs@synemed.info
Proof of purchase is required for all return requests.
RETURN CONDITIONS
Approved returns must meet the following conditions:
- The item must be unused.
- The item must be returned in its original packaging. The item must be returned in the same condition as received.
- Product exchanges are limited to one time only. After the first exchange, no further return or exchange requests will be accepted.
- Any free gifts received with the purchase must be returned together with the product. If the gift is not returned, its retail value will be deducted from the refund.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an incorrect item supplied by us.
IMPORTANT NOTES
- Return and refund requests submitted more than 7 days after delivery will not be accepted.
- All returned items are subject to inspection and approval before a replacement or refund is issued.
- We reserve the right to reject any return request that does not meet the conditions set out in this policy.
*Should there be any disputes, Synergy Medical Supply Co., Limited reserves the right of final decision.